Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.
Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.
Lead and develop a team of Customer Success Managers to enhance customer experience, drive product adoption, and ensure value realization across enterprise clients.
Own customer health, adoption, and retention outcomes by establishing standards for success planning and acting as an escalation point for key and at-risk customers.
Collaborate with cross-functional teams to articulate ROI and measurable business outcomes to stakeholders, fostering strong customer loyalty and operational discipline.
This is a confidential partner company seeking a Customer Success Lead through the Jobgether platform, which uses an AI-powered matching process to review applications objectively and fairly. The size and specific culture of the partner company are not detailed, but they offer a comprehensive benefits package and emphasize a professional, growth-oriented environment.
Manage, develop, and hire a team of KYB Operations Analysts, fostering high performance and operational rigor.
Oversee the end-to-end KYB review process for all MoonPay products, ensuring quality, consistency, and compliance.
Drive strategic alignment across Compliance, Legal, Product, and Sales, influencing decisions on vendor selection and the onboarding experience.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies as easily as sending an email. The company is trusted by over 30 million customers and over 500 ecosystem partners, operating with accountability, rigor, and trust built into everything they ship.
Lead a team of 4 support agents and 1 dispute manager while implementing AI tools like Claude and Re:amaze to enhance efficiency.
Maintain high customer satisfaction with a CSAT of 90%+ and response times under 5 hours, while reducing refunds and chargebacks through improved processes.
Build and document clear Standard Operating Procedures to optimize internal workflows and support scalability.
Orthora is a fast-scaling direct-to-consumer footwear brand designed for professionals who spend all day on their feet, such as healthcare and retail workers. The company is experiencing rapid growth, increasing from $500K to $3M in monthly revenue, and operates with a collaborative, impact-driven culture where team members work closely with leadership.
Develop and oversee the Trust Strategy, including policy development, operational standards, and network health enforcement.
Hire, lead, and scale a Trust & Safety team tasked with policy enforcement, dispute support, and compliance monitoring.
Act as the internal voice for evolving Trust and Safety alongside AI adoption and establish clear standards across Sales, Marketing, Operations, and Product.
ezCater is the leading food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from a vast network of restaurants. The company is an innovative, high-performing environment with engaged colleagues, emphasizing work/life harmony and a supportive culture.
Set the strategic direction and goals for Mozilla Foundation's grassroots engagement and fundraising program, including key performance indicators and revenue targets.
Assess and strengthen the email program, including supporter journeys, segmentation, messaging coordination, production flow, and testing approaches.
Review email list health and donor engagement performance, and identify opportunities to improve deliverability, double opt-in conversion, unsubscribe rates, and long-term retention.
Mozilla Foundation is a non-profit building a better technology future — powered by people, open by design, fueled by imagination. The organization builds side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible — it's ours to create.